Home Seller USA, Since 1997

At Home Seller USA (property of Constantine LLC), we stand by the quality of our portable houses and storage sheds. Since 1997, we’ve helped customers create flexible living and storage solutions, and we want you to feel confident in your purchase. If you’re not completely satisfied, here’s how we handle returns and exchanges:

7-Day Review Window

We offer a 7-calendar-day review period from the date of delivery.

• To qualify for consideration of a return or exchange, the product must be in absolutely pristine, factory-new condition: completely unused, unassembled, unmarked, and free from any installation attempts, environmental exposure, or handling marks.

• Critical Requirement: All original packaging, protective materials, parts, hardware, and documentation must be retained perfectly intact and undamaged. Products not meeting this standard are ineligible.

Resolution Process for Damaged/Defective Items

• Immediate Notification Required: Any concern regarding potential damage or defect must be reported in writing with supporting evidence (detailed photos/video) within 24 hours of delivery to info@homesellerusa.com.

• Inspection Authorization: Before any resolution can be discussed, Home Seller USA reserves the right to dispatch a qualified inspector to the delivery site to verify the reported condition and its origin. We cannot proceed without this verification step.

• Resolution options (repair, replacement part, or potential replacement/refund at our sole discretion) depend entirely on the inspector's findings and whether the issue constitutes a verifiable manufacturing defect covered under warranty. Cosmetic imperfections inherent to material grain or minor scuffs from transit do not qualify.

Non-Returnable Items & Situations

• All Customized Orders: Including modified dimensions, specific color requests, non-standard features, or bespoke designs.

• Clearance, Floor Models, Promotional Items: Clearly marked "Final Sale" or "As-Is".

• Third-Party Purchases: Items bought through dealers, retailers, or marketplaces.

• Changed Mind / Dissatisfaction: Unless the exact, unachievable pristine condition criteria in Section 1 are fully met within the 7-day window.

• Insufficient Evidence: Failure to provide comprehensive, time-stamped visual proof of reported damage/defect within 24 hours.

• Cosmetic Imperfections: Natural wood grain variations, minor finish irregularities, or superficial marks inherent to material handling or transit.

• Altered Packaging: Use of non-original or damaged packaging voids return eligibility.

• Site Handling/Installation: Any evidence of attempted assembly, placement, anchoring, or site preparation.

• Environmental Exposure: Any signs of weathering, moisture contact, or storage outside a fully protected environment.

Return Authorization Process (Mandatory)

• Pre-Return Consultation: Contacting customer service initiates a consultation, not an automatic authorization. You must provide detailed evidence meeting the criteria above.

• Formal Authorization (RA): If preliminary review suggests eligibility, a non-transferable Return Authorization (RA) number may be issued. Returns shipped without a valid, current RA number will be refused at the receiving warehouse.

Refunds & Restocking

• Inspection Upon Receipt: Returned items undergo rigorous, multi-point inspection at our warehouse against the original condition documentation. This process takes 14-21 business days.

• Condition Determination Final: Our inspection findings regarding condition and eligibility are final.

• Refund Timing: Approved refunds are processed within 30 business days after inspection completion. Credit appears on the original payment method.

This policy applies solely to purchases made directly via HomeSellerUSA.com. We reserve the right to update these terms. The policy in effect at the time of purchase governs your order. Please review this page periodically.

Thank you for trusting Home Seller USA with your needs. We’re committed to making your experience seamless!